Terms of Service
These Terms of Service govern your access to and use of the SitterStream website and any services (the “Services”) offered on the Site. This is a legal agreement between you and SitterStream. (“we”, “us” or “SitterStream”).
By clicking the “I Agree” button on the account registration page or by using the Site, you are agreeing that you have read, understand, and agree to be bound by these Terms of Service.
If you do not agree or are unable to agree to be bound by these Terms and Conditions, do not use the Site or the Services.
We may modify these Terms and Conditions from time to time. When changes are made, we will make the revised version available on this webpage, and will indicate at the top of this page the date that revisions were last made. Your use of the Site or the Services after such posting will constitute acceptance by you of such changes
1.1 The Terms and Conditions herein are a legal binding agreement between you as the client and SitterStream.
1.2 Completion of the following – registering on the SitterStream website, completion of the babysitter Booking Form is instant acceptance of the SitterStream Terms and Conditions.
1.3 The word “SS” refers to SitterStream.
1.4 The word “Client” refers to the person/family using SS services.
1.5 The word “Babysitter” refers to any person that SS introduces to the client.
1.6 The Terms and Conditions are the terms of which SS offers the client access to the services and use of the SS website and agency. By registering with SS the client agrees to abide by these Terms and Conditions. If the client does not agree to abide by these Terms and Conditions, then the client must refrain from using the SS website.
1.7 Posting false, incomplete, inaccurate or illegal information is strictly prohibited and may be punishable by law.
1.8 Unlawful or illegal use will be reported to the proper authorities and may be punishable by law.
2.0 Client Obligations
2.1 Any correspondence, communication either verbally, written or via email is confidential and the client agrees not to disclose to third parties.
2.2 All babysitting bookings must be made directly between you (the client) and SS (the agency).
2.3 No bookings are to be made directly with the babysitter/childcare provider. Should this obligation be ignored the babysitter/childcare provider is legally obliged to inform the agency and the relevant fees will be charged to the client
2.4 The client agrees there is a 30 or 60 minute non-refundable fee for each session
2.5 The client agrees to pay SS prior to all sessions
2.6 The client agrees that SS requires our babysitters to be in an occupationally comfortable and safe environment.
2.7 Where SS (in its absolute discretion) believes that there is sufficient negative feedback or feedback is of a concerning nature regarding the client, then SS will refrain from referring any babysitters or nannies.
2.8 The client agrees to be home during the entire SS session with their child.
2.9 The client agrees to be reachable at all times via cell phone during the entire session.
3.1 Fees are payable in US Dollars.
3.2 Subscription Renewals and Cancellation. Subscriptions will continue until cancelled by the client. At the end of your Subscription period, your Subscription will automatically renew for the same Subscription period (for example, monthly or annually) at the then-current Subscription rate for the applicable Subscription plan, unless you cancel your Subscription before it renews.
3.3 SS reserves the right to increase our fees at any time.
4.0 Cancellation Policy
4.1 All bookings are non-refundable. Rescheduling is permitted if made 24 hours prior to session start time.
4.2 SS cannot be held responsible for cancellations or no-shows of a babysitter.
4.3 If the babysitter cancels the day of babysitting, then SS will use best efforts to find a suitable replacement.
4.4 SS reserves the right to cancel immediately any babysitting services if a SS babysitter has been mistreated, working in an unsafe environment or is harmed in any way.
5.0 Refunds & Guarantee
5.1 Although SS endeavors to find a babysitter on request, we cannot always guarantee this will be possible.
5.2 In the unfortunate circumstance where a babysitter cannot be found on the requested date, client will have the ability to reschedule for another time.
5.3 If the booked babysitter cancels or no-shows to the booking and a second babysitter cannot be found, client will have the ability to reschedule for another time.
5.4 Although SS has high expectations of our babysitters and we aim to provide you with exceptional, babysitters there is still no complete guarantee of reliability, honesty and character of the babysitter provided by the agency. Any concerns, please contact us immediately.
6.1 By using SS, the client expressly authorizes SS to collect and publish information about them as detailed in these terms and conditions and the client expressly waive any rights, whether in statute or at common law, to bring any legal action against SS as a result of SS’s publication of such information, whether the client considers that information to be fair and accurate or not.
6.2 SS accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by the babysitter, clients or any other persons and by booking a babysitter through SS. The Client agrees to release the agency from any and all liability should any mishap occur.
6.3 SS endeavors to validate the background of our babysitters. We cannot guarantee that all the information is correct. SS conducts checks and conducts interviews.
6.4 The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including childcare.
6.5 SS website does contain links to third party advertisements and links to third party sites. Access to any other Internet site linked to SS website, is at the clients own risk. SS accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in any third party advertisements or on any third party sites.
6.6 Any outside users from other countries can access this website – SS makes no representation, the client expressly waive any rights whether in statute or at common law, to bring any legal action against SS as a result of SS's publication of content within this website. The clients are responsible for ensuring compliance with all laws where they are located.
7.1 All communication between both parties (SS & Clients) shall remain confidential.
7.2 SS requires the client to provide accurate details of their contact info and full name.
7.3 SS will release account and other personal information only when the above release is appropriate for the function of the website, to comply with the law; enforcement of our terms and conditions; or protect the rights, property, or safety of SS, our users or others.
8.1 SS does not sell or rent the client’s personal information or identification to third parties.
8.2 SS may employ other companies and individuals to develop, maintain and improve the website. These people have access to personal information stored within this website in relation to performing their work. This information is confidential and they may not use it for other purposes.
8.3 SS will release information to third parties when we believe this is appropriate to comply with the law, police or fraud investigations, to protect the rights of SS, our IP, our users or others.
9.1 No warranty is given for suitability, honesty and capability, character of any babysitter.
9.2 We make no warranties or representations as to the quality, accuracy or completeness of the
content on the site or the information otherwise provided by any member.
9.3 While SS uses reasonable endeavors to ensure that the site is available 24 hours a day, SS does not make any representations or warranties that your access will be uninterrupted or error free. Access to the site may be suspended temporarily without notice in the case of system failure, web hosting errors, maintenance or repair or any reason beyond our control.
10.1 SS prefers to resolve any disputes via mediation. Please contact us immediately.
11.0 Copyright and Trademarks
11.1 All content on SS website – texts, graphics, images, HMTL codes and other material (collectively the “Material”) are the property of SS. You may not use these materials except as we give you written permission to do so.